Lunette Selene Pre-Order Update

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Lunette Selene Pre-Order Update

Post  Sekhmet on Wed Apr 28, 2010 2:50 pm

I thought I would post this just in case anyone else browsing here is waiting to hear about their Lunette Selene pre-order. I received an e-mail today from the Lunette U.S. Representative telling me that the reason for the slight delay in order processing/shipping was due to the volcanic eruption in Iceland. The day the shipment was supposed to leave Finland to the USA was the day that the volcano went off. The shipping company actually drove the product out of the country to another airport that was out of the path of the ash, and sent the Selenes from there. They did not update the website because there was a possibility that the items might still arrive on time. I was told they are now stateside and successfully passed through customs. They will be shipped using USPS priority mail. Very Happy

Wow! And to think, a volcano came between my cup and I. Lunette handled the situation very well and (obviously) only with a very minor delay in shipping the product. The e-mail I received was personal and thoughtful. So kudos to the Lunette company for being so damn wonderful to interact with. Smile
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Re: Lunette Selene Pre-Order Update

Post  Sekhmet on Wed Apr 28, 2010 7:18 pm

An addendum: I just received a second e-mail from Lunette. The size 1 Selenes were not with the shipment they received this morning, but they are in New York City and not far behind their size 2 sisters. They will likely be shipped on Friday or Saturday.

Lunette has really gone above and beyond what I expect when I deal with a random company on the internet. What lovely people! I love you
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Re: Lunette Selene Pre-Order Update

Post  Melissa569 on Thu Apr 29, 2010 12:28 am

I would have to agree with you on that, they have always maintained excellent communication with me Smile
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Re: Lunette Selene Pre-Order Update

Post  Sekhmet on Thu Apr 29, 2010 11:49 am

I wasn't even complaining to them, I only emailed asking for a status update since I hadn't heard from them. Don't you love not have to get upset with someone just to get decent service? Even if the cup doesn't work out, Lunette still gets an A+ from me. xP I suppose the moral of the story is don't be afraid to contact customer service!
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Re: Lunette Selene Pre-Order Update

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